When you submit your documents, please make sure to let us know what you will be using the evaluation for, e.g. Employment Based visa, H-1B, green card application, university admission etc. We can then let you know what type of evaluation would best fit your needs. 

For an education evaluation, please submit a filled out application form and copies of all of your university-level qualifications. That typically means any university-level degree following high school/12th grade, including all transcripts if available. For an education + experience evaluation, in addition to your degrees and transcripts, please submit your detailed resume and reference letters from your employers. We do not require original documents to be submitted by mail, and email submissions are preferred. One PDF file with all your qualifications is ideal, and please try to keep the file size moderate (anything larger than 10MB may be rejected by our server). Please refrain from using services such as Dropbox, if that is needed you should reduce the size of your documents.

Once we receive your application, we will review your documents and then contact you for a credit card payment. 

Your evaluation will be emailed to you when it is ready, as a .pdf file. Please be sure to check your spam folder as well. We do not mail out the original as it is generally not needed for USCIS purposes (a printout of the .pdf will be sufficient for USCIS submission). One exception is the TN visa, where the original may be needed for a border interview. If you are applying for a TN visa, please notify us and we will offer you a FedEx delivery option.

Please check your spam folder to make sure our email did not get routed there‚ we include an attachment so some email servers with strict settings may mistakenly sort our email there. If it has been more than 24 hours for an education evaluation (or more than 48 hours for an education + experience evaluation) since you submitted your request, please resend your email marked‚ Follow up so we know that you did not receive our email and can get in touch with you as soon as possible. Please also make sure your files are not too large ‚ if the file size is too large, we may not have received your request in the first place. 

If you submitted the payment and received your receipt, and your selected processing time has passed, please send us an email or call your representative to follow up (have your CNES evaluation number handy). Please make sure to wait until the end of the processing time e.g., if you selected 3-5 business day service, please do not follow up until the end of the 5th business day and, if you selected next-day processing, please allow until 5:30 pm on the next day. You will almost certainly receive your evaluation sooner than that, but during times of high volume (February and March) we may need until the end of the day to send out all requests. 

If you expect a certain outcome for your evaluation, please let us know in advance. That way we can let you know ahead of time if we cannot meet those expectations based on your qualifications. This is especially important if you expect a masters equivalency there are many international qualifications that are considered to be masters-level credentials within their countries, but we may only be able to issue a bachelor’s equivalency to abide by USCIS standards. If you do not let us know your expectation, and we issue an evaluation that is correct by USCIS standards, but you were expecting a different outcome, we cannot provide a refund. If you have any concerns, please respond to the email you received and we will respond as quickly as possible. 

Yes, we would be happy to update your evaluation as needed. Do keep in mind that if you provide additional documentation that was not provided for the initial evaluation, an amendment fee will apply. That fee depends on the extent of the additional work required, and we will provide a quote when we receive your request. Do make sure to send us a copy of your original evaluation so we can clearly see that it is a request for an update, not an entirely new request, and apply the lower amendment fee.